It was a proud moment when I stepped into my new role as Managing Director of Endress+Hauser Ltd. Leading the family business in the UK has long been my ambition. Nevertheless, I am of course aware of the scale of the job ahead of me and the difficulty of filling the shoes of my predecessor, David Newell. Under David’s excellent leadership the company has cemented its position as one of the leading suppliers of process instrumentation, services and solutions in the UK. Yet despite our strong prospects, difficult and uncertain economic times will certainly prove challenging in the coming years.
I firmly believe that Endress+Hauser is dynamic enough to weather those challenges and emerge stronger as a consequence of change. Indeed, the world we live in is changing rapidly. Megatrends such as globalisation and digitalisation, urbanisation and demographic changes are fuelling developments around the world. They are impacting our business and they are impacting you, our customers. This is why we have defined a global strategy to take us to 2020 and beyond, so that we are prepared for these changes. This, coupled with a strong company culture, means that we can continue to serve you in the most effective way possible.
Our customers have always been at the heart of everything we do: my grandfather’s motto was ‘first serve, then earn’, which is still as valid today as it was when he founded the company back in 1953. Our new strategy defines a number of measures we will take to help our customers achieve more. They include developing our core competence in the industries we serve and taking advantage of the opportunities offered by digitalisation.
Endress+Hauser has always had a pioneering spirit and that is evident now we are on the cusp of entering an exciting new digital chapter. Field devices and sensors will become part of the Internet of Things and the latest digital revolution, Industry 4.0, will change the way we do business. What will never change, however, is our determination to put our customers first.
My own personal strategy will be to listen and learn before acting, with as much of my time as possible being spent with our customers. So if you have something to contribute, please don’t hesitate to let me know. It’s only by close collaboration that we can continue to grow and strengthen our respective businesses.
“Endress+Hauser has always had a pioneering spirit and that is evident now we are on the cusp of entering an exciting new digital chapter.”
Steven Endress, Managing Director, Endress+Hauser Ltd