There have been two opposing schools of thought when considering how best to deal with the Covid pandemic: either you batten down the proverbial hatches and wait for the storm to pass, or you grab the bull by the horns and drive change vigorously. At Endress+Hauser, I decided that we would do the latter.
As we all look for new ways to improve and find that seemingly illusive new norm, at Endress+Hauser we have always been mindful to ask the question, ‘How will this change help our customers?’ Often, this has meant that we go back to basics, focusing on things like ‘being there’, which is one of our key behaviours.
Over the past few months, we have made ourselves available in several ways. Fundamentally, we took no chances as it became evident that the virus was spreading aggressively and relocated all office-based colleagues to a home set-up roughly three weeks before lockdown. This meant that we were able to provide continuity of service at the height of disruption.
We also invested in new technologies, including ‘live chat’. Hosted by a panel of subject-matter experts, you can now access support when navigating endress.com though an easy-to-use chat box. As more and more customers choose to purchase online, this simple but effective development means that however you choose to work with us, we’re there for you.
Managing Director, Endress+Hauser Ltd